SA969 Terms & Conditions – Platform Rules for Malaysian Members

The SA969 platform is open to individuals who meet all of the following requirements. By registering an account, you confirm that you satisfy every condition listed here.

• At least 18 years old at the time of registration.
• A Malaysian citizen or permanent resident residing in Malaysia.
• Must have a valid and active Malaysian phone number for OTP verification.
• Not prohibited from participating in online betting activities by any applicable law or regulation.
• Acting on your own behalf and not as an agent or representative of any other party.

SA969 reserves the right to request identity verification at any time. This includes a copy of your ID card, a recent utility bill, or other documents proving your identity and address. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension until verification is complete.

Each individual is only permitted to hold one SA969 account. Multiple account registrations are strictly prohibited, and SA969 employs an automated detection system to identify duplicate accounts based on device information, IP addresses, and payment data. Duplicate accounts detected may be suspended without notice and balances may be forfeited.

You are solely responsible for keeping your SA969 login credentials confidential – including your username, password, and any two-factor authentication codes. SA969 will not be held liable for any losses arising from the disclosure of your account credentials to a third party.

• Never share your SA969 account password with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security – available in your account settings.
• Log out of your account when using a shared device or public Wi-Fi network.
• Report to SA969 immediately if you suspect your account has been compromised.

SA969 will never ask for your account password via email, SMS, or live chat. If you receive such a request, it is a fraudulent attempt – do not comply and report it to the SA969 support team immediately.

SA969 only accepts deposits via the payment methods listed below. All deposits must be made in Malaysian Ringgit (RM) and from a payment account registered in your own name. Deposits from third-party accounts are not accepted.

• Touch 'n Go eWallet
• GrabPay
• DuitNow (QR or Transfer)
• Boost eWallet
• ShopeePay
• Maybank2u (FPX)
• CIMB Clicks (FPX)
• Other supported FPX banks

The minimum deposit amount is RM 10 per transaction. Deposits are processed automatically and are typically credited to your SA969 account within seconds of the payment being successfully confirmed by the payment processor. If your deposit takes longer than usual, keep a screenshot of your payment receipt and contact SA969 support via live chat.

SA969 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose charges that are separate from SA969 – please check with your payment provider for details.

SA969 members are entitled to withdraw their accumulated winnings subject to the following conditions. SA969 is committed to processing withdrawals promptly and transparently, with no hidden fees.

• The minimum withdrawal amount is RM 20 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit, or to a payment method that has been verified under your name.
• All bonus winnings must meet the specified wagering requirements before a withdrawal can be made.
• SA969 reserves the right to request identity verification (KYC) before processing your first withdrawal or any withdrawal that exceeds a specified limit.

Withdrawal processing times vary by VIP tier: Bronze (30 minutes), Silver (20 minutes), Gold (15 minutes), Platinum (10 minutes), Elite (5 minutes), Diamond (instant). All timeframes are estimates and may be longer during peak hours or when additional verification is required.

SA969 reserves the right to suspend a withdrawal if there are reasonable grounds to suspect fraud, money laundering, or a breach of these terms. In such cases, SA969 will notify the member and state the reason for the suspension.

SA969 offers a range of bonuses and promotions for both new and existing members. Each bonus offer carries specific wagering requirements and terms that are stated at the time the offer is made. The general conditions applicable to all SA969 bonuses are as follows:

• Each bonus may only be claimed once per member unless otherwise stated.
• Bonuses cannot be directly converted to cash – they must be wagered in accordance with the stipulated wagering requirements before any withdrawal is permitted.
• SA969 reserves the right to void bonuses or bonus winnings if the bonus conditions are found to have not been met or if there is evidence of promotional abuse.
• Using two or more accounts to claim the same bonus is strictly prohibited and may result in the forfeiture of all associated winnings.
• SA969 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

SA969's VIP Rewards Programme has six tiers – Bronze, Silver, Gold, Platinum, Elite, and Diamond – with automatic progression based on cumulative deposit amounts. Full VIP programme terms, including cashback rates, tier upgrade bonuses, and the privileges of each tier, are available on the VIP Rewards. SA969 reserves the right to modify the structure or benefits of the VIP programme with reasonable notice to members.

All games available on SA969 – Live Casino, slots, poker, and other table games – are governed by their own specific rules, which are displayed within each game's interface. A few general principles apply across all games:

• Game results are final once a round or hand is completed. Appeals based on personal dissatisfaction with a fair game outcome will not be entertained.
• SA969 uses audited RNG (Random Number Generator) technology for all slots and computer-generated table games.
• For Live Casino, all game sessions are recorded and SA969 may review the footage should a valid dispute arise.
• Exceptionally large winnings may be subject to review before being credited to your account.

For poker games, SA969 charges a rake (table fee) that is clearly stated at each table before you join. Our anti-collusion system is always active. Players found using unauthorised third-party software, invalid HUDs, or collusion strategies will face immediate action, including forfeiture of any winnings involved and account termination.

SA969's Sports Betting section covers football (Malaysia Super League, EPL, and major world leagues), badminton (BWF World Tour, Thomas & Uber Cup), e-sports (Mobile Legends MPL Malaysia, Dota 2, CS2, Valorant, LoL), and other sports available on the platform. The general terms for Sports Betting are as follows:

• All bets are final once confirmed by the system — no cancellations are permitted after confirmation except in cases of significant technical error.
• SA969 reserves the right to void or adjust bets if a match is cancelled, suspended beyond the stipulated period, or if there is evidence of match manipulation.
• For in-play betting, odds change in real time. Bets are accepted at the odds displayed at the time of confirmation, not the odds shown when the page first loaded.
• Significant errors in odds (for example, clearly unrealistic odds resulting from a technical glitch) entitle SA969 to void the affected bets and refund the stakes to the member's account.
• The maximum bet limit for each market is displayed in the betting interface and varies by match type and market.

For e-sports specifically, SA969 acknowledges that technical disruptions – such as disconnections, match suspensions, and game server issues – are an inherent part of competitive gaming. In cases where an e-sports match is significantly affected by a serious technical problem, SA969 will assess each situation individually and refund bets if the match is determined to have not concluded under fair conditions.

To keep SA969 a safe, fair, and enjoyable platform for all members, certain behaviours are strictly prohibited. Violation of any of the following may result in account suspension or termination without prior notice:

• Registering more than one account or using another person's personal information to register an account.
• Using automation software, bots, or any unauthorised third-party tools to play or place bets.
• Colluding with other members to manipulate the outcome of poker games or any other contests.
• Exploiting any bugs, system vulnerabilities, or technical errors on the platform for unfair gain.
• Depositing or withdrawing funds on behalf of another person or as part of any money laundering activity.
• Using stolen or unlawfully obtained credit card or payment information.
• Acting in a way that threatens, harasses, or negatively affects the experience of other members or SA969 staff.

SA969 cooperates fully with relevant authorities in investigations related to fraud, money laundering, or any illegal activity conducted through the SA969 platform. Account information and transaction records may be disclosed to authorities if ordered by a court or a legitimate investigative body.

SA969 takes the protection of all members' personal data seriously. Information you provide during registration and platform use – including your name, phone number, payment details, and activity records – is processed in accordance with the SA969 Privacy Policy, which forms part of this agreement.

SA969 collects your personal data solely for the following purposes:

• Identity verification and account registration processing.
• Processing deposits and withdrawals.
• Fraud detection, prevention, and the combating of illegal activity.
• Providing customer support and resolving disputes.
• Improving user experience and platform development.
• Promotional communications and platform updates (subject to your notification preferences).

SA969 does not sell or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with service providers involved in platform operations (such as payment processors), but only to the extent necessary for those purposes and subject to strict confidentiality agreements. For full details, please refer to Privacy Policy SA969.

SA969 believes that responsible entertainment is at the heart of a sustainable and ethical operation. We provide the following tools and resources to help members play within healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately once set and require a cooling-off period before they can be increased.
• Loss Limit: Set a maximum amount you are willing to lose within a given period. SA969 will end your betting session once that limit is reached.
• Time Reminder: Set a reminder to let you know how long you have been playing.
• Temporary Self-Exclusion: Temporarily suspend access to your account for anywhere between 24 hours and 6 months – takes effect immediately and cannot be reversed during the chosen period.
• Permanent Self-Exclusion: Permanently close your account if you decide to stop using the platform altogether.

SA969 encourages members to play only with money they can afford to lose, never chase losses, and always treat betting as entertainment rather than a source of income. If you or someone you know is showing signs of a gambling problem, please seek help immediately. For a full guide, visit the Responsible Gaming ours.

SA969 provides its platform on an "as is" basis and makes every effort to ensure consistent availability and performance. However, SA969 does not guarantee that the platform will always be free from technical disruptions, network outages, or other unforeseen circumstances.

• SA969 is not liable for losses incurred due to third-party internet service disruptions, infrastructure failures beyond our control, or natural disasters.
• SA969 is not liable for any indirect, consequential, or loss-of-profit damages arising from the use of or inability to use the platform.
• SA969 is not liable for any losses resulting from unauthorised use of your account caused by your own negligence in safeguarding your login credentials.
• SA969's liability to any member is limited to the net deposit amount available in that member's account at the time the event giving rise to the claim occurred.

If a technical error results in winnings or losses being incorrectly credited or debited to your account, SA969 reserves the right to correct the discrepancy once verified. SA969 will notify the affected member and explain the correction made.

SA969 reserves the right to modify, update, or add to any part of these Terms & Conditions at any time. Members will be notified of significant changes via in-platform notifications or email at least 7 days before the changes take effect, except in urgent situations that require immediate action.

Continued use of the SA969 platform after the effective date of any changes constitutes acceptance of the updated Terms & Conditions. If you do not agree with any changes, you have the right to close your account and withdraw your remaining balance before the changes take effect.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to arbitration or a mutually agreed dispute resolution forum.